An official website of the United States government

Important Services Information

Payment Methods & Details


At the counter we accept: cash- U.S. dollars, or the equivalent in euro, and credit card payments -Visa, Master Card, Discover, American Express and Diner’s Club. Make sure that your card accepts payments made in the United States. When paying in cash, please try to bring exact change.

We do not accept U.S. checks.  Bancontact is not available at the Embassy.

Mail-in Service 

The payment is made via the U.S. government’s secure payment site via U.S. or international credit or debit card, electronic funds transfer from a U.S.-based bank account, Amazon Pay, or Pay Pal.

Exchange Rate

The Embassy’s rate of exchange is determined by the Department of State for all euro countries. As of February 1st, 2023, the exchange rate is: $1 = €0.95.


Appointments & Locations

Schedule an online appointment

Please arrive on time for your appointment. If you are 15 minutes delayed, you will be denied access to the Embassy. Please reschedule your appointment online if you cannot attend it.

Security Information

  • Do not bring any electronic devices, luggage, back packs, or bags of any kind to the interview.  You will not be allowed to enter with them and there is no place to store them.
  • Only applicants with interview appointments can enter – friends, family, lawyers, etc. will not be allowed in.
  • Allow several hours for the interview process

Other Information

PASSPORT PICK-UP HOURS (No appointment required for pick-ups):
Monday, Tuesday, Thursday: 1:30 PM – 3:30 PM
Wednesday, Friday: 10:00 AM – 12:00 PM

Need assistance with American Citizens Services at the U.S. Embassy? Our Navigator will guide you to information that you need and help you ask us for assistance if you need it.

Reasonable Accommodation

If you need reasonable accommodation for your appointment, we encourage you to request your accommodation immediately once you schedule your appointment. We make every effort to provide accommodations to persons with disabilities and medical conditions. Reasonable accommodations vary, depending on the situation and the person’s needs.
Examples of accommodations include, but are not limited to:

    • If you require a private appointment due to a medical condition or disability, we may schedule an alternative time for you to come in for your interview.
    • If you or your child has special needs that requires a private appointment in a quiet space without distractions, we may schedule an alternative time for you or your family to come in for your interview.
    • If you are unable to speak, you may be allowed to respond to questions in an agreed-upon nonverbal manner such as using pen and paper.
    • If you are deaf or hard of hearing, you may bring a sign language interpreter to translate during the interview if needed.
    • If you have low vision, we may provide you with communications in large print.

If you are unable to provide fingerprints because of a medical condition, including birth defects, physical deformities, skin conditions, you may qualify for a fingerprint waiver for certain fingers.

  • Interview waivers are only granted in extreme situations, such as having a medical condition that requires flying in an air ambulance.

The Consular Section waiting room is wheelchair-accessible.  Please note that restrooms are not wheelchair-accessible.