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Services of Temp Agency – IT Assistant ISC

ACTION CODE : Sources sought

DATE POSTED : December 19, 2022

Title : Request For Quotes (RFQ) for Services of Temp Agency to provide a temporary candidate “IT Assistant ISC”

Classification Code : R431 Temp Services

NAICS Code : 561320 – Temporary Help Services


U.S.Embassy Brussels
Regentlaan 27
1000 Brussels

Point of Contact: BrusselsBids@state.gov

SUBJECT: Services of Temp Agency – IT Assistant ISC


The Embassy of the United States of America invites you to submit an offer/quote to provide a temporary candidate “IT Assistant ISC”, as per the following specifications.

If you are interested in submitting an offer, please direct any questions via e-mail with “Request for Quotes (RFQ) PR11317465 – Services of Temp Agency” in the subject line to BrusselsBids@state.gov. Emails that are not marked with “Request for Quotes (RFQ) PR11317465 – Services of Temp Agency” in the subject line will not be opened or considered. The proposal should be submitted in English via email to BrusselsBids@state.gov in Adobe Acrobat PDF format on or before 16:00 HRS local time on January 2, 2023

The U.S. Government intends to award a contract to the responsible company submitting an acceptable offer at the lowest price. We intend to award a contract based on initial proposals, without holding discussions, although we may hold discussions with companies in the competitive range if there is a need to do so.

The successful offeror shall be registered in the SAM (System for Award Management) database https://www.sam.gov prior to contract award pursuant to FAR provision 52.204-7. Therefore, prospective offerors are encouraged to register prior to the submittal of their proposal. The guidelines for international registrations in SAM are available at: https://www.sam.gov/SAM/pages/public/help/samInternationalUserGuide.jsf

NOTE: All offerors are to be registered in Belgium. See information regarding SAM.gov on the U.S. Embassy website SAM.gov – U.S. Embassy in Belgium (usembassy.gov).

Duties of temporary candidate:

Assists customers taking notes of their problems and directing them to the technical specialists accordingly. Monitoring and managing the MyServices database, making sure that tickets are taken care of timely and closed upon completion. Gathers customers’ feed-back. Resolves basic repetitive hardware and software problems. Supports special VIP visits. Manages the Information Resources Management office’s calendar, supplies, Time&Attendance and inventory.


EDUCATION: Two years post-secondary education in the fields of Information Technology, Technical Sciences, Diplomatic/Political Sciences, Information, Administrative Management, or related.

EXPERIENCE: Three years of secretarial/customer service support.

LANGUAGE: Fluency in English, basic knowledge of French/Dutch.

SKILLS AND ABILITIES: Must be able to tactfully and diplomatically assist customers with their requests. Working knowledge of MS software (Word, Excel, PowerPoint, Outlook and Access).